I sent a message to you, how long until you respond?

We do our best to respond within 4-5 hours or sooner depending on the amount of messages and orders that day. The longest wait would be 12 hours.

How long does it take to receive my order?

Order processing takes 3-4 days. If you have an event or need to gift at a certain day, please contact us to confirm that you will receive on time. Shipping time can range from 1-4 days depending on your distance from Southern California.

I think my package was lost during shipping or damaged, what do I do?

Please contact us and we will take it from there. We will make a phone call to the carrier and find out more details. In most cases we will send you a new item right away. Be sure to check around your doorstep for a notice from the carrier. Sometimes carriers will leave a package with the front desk of a complex or with a neighbor.

How do I cancel my order that has not yet shipped?

Use our contact us page as soon as possible and we will refund you immediately.

Can my item be gift wrapped?

We do not currently offer gift wrapping or notes to the recipient but we will soon!

I am sending directly to someone as a gift, do you include pricing in the box?

Our packing lists do not include any pricing information.

I live in Southern California, can I pick-up?

Yes! You may visit our sign studio and pay for your item there. Use our contact us page to arrange a time to visit and we will be sure someone is there to meet you.

What is your return policy?

Visit our policies page for our return and refund information.
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